CLARENCE HOUSE STATEMENT OF TERMS AND CONDITIONS
Residents are accepted on the following terms and conditions. Prior to taking up residence, these terms shall be accepted by the client or his/her representative by signing these terms and conditions. It is our sincerest intention to provide a comfortable and homely environment suited to each individual's requirements. We will undertake to consult with residents and or their representative to ensure their interest in all matters pertaining to their well-being.
Resident's shall initially be accommodated on a trial basis of four weeks. If at, or before the expiry of the trial period, the resident or the home should decide that permanent residence would not be satisfactory, for whatever reason, residence shall terminate on notice in writing from either side, and the resident shall vacate the home at an agreed time.
The fees for room currently payable are in the range £325.00 - £480.00 per week, payable every four weeks in advance by cheque, standing order or cash.
Shared Non-EMI £325.00 - £480 EMI / Ensuite Single.
Fees include the cost of residential care and accommodation.
(The fees are fixed for 12 months from the time when the contract is signed).
The fee quoted covers accommodation, food, light and heat, transport, laundry and some telephone calls.
Fees do not cover personal laundry, newspapers, overseas telephone calls, hairdressing, chiropody, dry cleaning, dentistry, optical treatment, or specialist equipment.
Fees for less than one week will be calculated at a daily rate of 1/7 TH of the weekly fee. Each part of the day will be calculated as a whole day.
Fees are generally reviewed annually. However, changing legislation can have a considerable impact on costs which must invariably be reflected in fees. In such instances there may need to be an interim review. The home reserves the right to increase fees if running costs justify it.
Three months notice in writing will be given of any change of fees.
The resident or their representative who signs this agreement assumes personal joint and several responsibility and liability to pay all fees, sundry charges, extras, etc as may be claimed under this agreement on demand. In the event of non-payment of fees, every effort will be made to find a mutual solution to settle the debt and serving notice to vacate the room will only be used as a last resort where several months fees are due. Any outstanding fees will then be reclaimed through legal proceedings.
Four weeks' notice or payment in lieu will be required should a resident decide to leave the home, except when the departure results from the death or sudden illness of the client, in which case no notice will be required. Rooms will be charged up until and including the day the room is cleared of personal effects.
Individual staff are forbidden to accept gratuities. Donations to staff and residents comfort funds may however be paid to the home which holds accounts on their behalf.
PERSONAL POSSESIONS
Personal possessions are encouraged and all possessions will remain the property of the resident. However, items of significant value should not be brought into the home. The proprietors can accept no responsibility for loss or damage to personal items.
FURNISHINGS AND FURNITURE
Residents are encouraged to bring items of their own furniture and furnishings, in order to personalise their rooms. All items brought into the home must comply with fire resistance requirements as laid down by the Furniture and Furnishings (Fire Safety) Regulations 1988. Furniture made before 1950 is exempt from these regulations. The home will refuse to allow furniture to be brought into the home if it is suspected that there may be a fire risk.
ELECTRICAL APPLIANCES
Electrical appliances are subject to testing to ensure safety and the home will not allow unsafe appliances to be used in the home. The resident will be given the opportunity to have equipment repaired or replaced to bring it to the required standard
INSURANCE
The home is properly insured by Ecclesiastical Insurance Group. Personal property is insured up to £1000.00 per resident. Personal property that is not covered by the homes policy will require separate cover.
SMOKING AND FIRE REGULATIONS
To comply with fire regulations and for safety of all, residents who wish, or are allowed, to smoke may only do so in designated areas, under supervision and at the resident's own risk. Visitors should sign the visitors book and familiarise themselves with the fire exits and drills. Lifts must not be used in the event of a fire or emergency.
VISITING
There are no restriction on visiting times, Visitors, including children and well behaved pets are more than welcome at any time. If a meal is required by a visitor, this can be provided for a nominal charge. Beverages are provided free of charge.
MEDICATION
All residents medication will be supervised and administered by the home unless a resident wishes to self medicate. Under self medication, resident's must store all medication in a locked container which is secured to a fixed point as supplied by the home.
MEDICAL REPORT
Clarence House does not require a Doctors report, with the full medical history of the resident up to the time of admission.
INVENTORY
An inventory will be made on admission to Clarence House of all personal effects of the resident. If anything is added or removed from Clarence House, the manager must be notified so that the inventory can be updated.
